How Can We Help?

Browse the collections, choose an item and its available options, then review the bag and request details. The final availability, total and next steps are confirmed before any real purchase is arranged.

Review your selection carefully before completing a request. If you need to change a submitted request, send an enquiry with its reference and the details you want reviewed.

Available styles and configurations may change. Confirm the current availability, exact variant and any lead time before committing to a purchase.

Consider the length, texture, cap construction, parting options and care requirements. Read the details shown with each product and ask about specifications that are not listed.

Wigs offer a complete hairpiece, while extensions are used to add length or fullness to an existing hairstyle. Product-specific suitability depends on your preferred look and installation method.

Follow the instructions provided for its actual fibre, construction and finish. Avoid assuming all hairpieces tolerate the same heat, washing products or treatments. Ask the business when specific care guidance is unavailable.

The Beauty department displays the current selection of beauty and care items. Check each product description for its intended use and available details.

A request alone is not a payment. The business must confirm product availability, the amount due and the approved payment arrangement before a real purchase is completed.

Available payment methods are confirmed when a real purchase is arranged. Do not transfer funds to an unverified account or payment link.

A receipt or payment record should be provided through the approved payment process when a real transaction is completed. Browser request records alone are not proof of payment.

Delivery availability depends on the destination and the arrangements confirmed for your order. Contact the business before ordering to check coverage.

Preparation and delivery time depend on the product, destination and chosen arrangement. An estimate should be confirmed for your order rather than assumed from another purchase.

Collection may be considered where specifically agreed with the business. Do not travel to a location until a collection arrangement and location are confirmed.

Any return or exchange is subject to the terms confirmed at purchase, applicable consumer rights, the product's condition and its category. Contact the business promptly about an issue before sending anything back.

Keep the item, packaging and relevant photographs, and report the problem as soon as possible. Include the order reference so the matter can be reviewed.

Any eligible refund depends on the agreed transaction terms, the circumstances of the issue and applicable law. The resolution and method of reimbursement are confirmed following review.

Revamp is an assessment-led journey for exploring care or restoration options for an existing hairpiece. The appropriate service and cost depend on the hairpiece's actual condition.

No. Suitability, scope, quotation and timing require an assessment, followed by your agreement before any work is arranged.

The assessment form lets you select reference images while completing it. Until an approved submission channel is available, those selections remain on your device and are not transmitted.

No account is required to browse collections or the available information. The current customer area lets you review request activity stored in this browser.

Browser-saved requests remain with the device and browser that created them. Keep any reference you need and use the available contact channels for real transaction enquiries.

The customer area contains the request history saved by this browser. It is separate from a confirmed real order or carrier tracking record.

Open the Revamp request history on the browser where you created it. The displayed status reflects the local request experience, not work confirmed by the business.

Select Existing order assistance on the Contact page and include your reference with a brief explanation. Keep payment credentials and other sensitive information out of the message.